Business Type: Personal Trainer

Key Processes:

  • Onboarding

  • Scheduling

  • Communication

  • Payment

  • Client Management

  • Client Nurturing

  • Business Marketing

Overview

Wolf & Owl has spoken with personal trainers focused on physical training or massage therapists or other physical training and learned where the key processes tend to fail and create more work than needed. Owners which can manage these processes efficiently often find that their customers notice and recommend others, which in turn grows the business.

Onboarding

  • Simple personal training may not require any health forms or agreements to be signed but oftentimes when these are required they become manual paper processes which take up time and management to maintail.

Scheduling

  • How do clients book your services? Do they have to call you? Or is this self service?

  • How do you manage your schedule?

Communication

  • Clients will find you online, or get your information from a friend, this means phone calls, text messages, chat messages, or walk ins.

  • This means potential missed opportunities or unhappy customers.

  • Often most clients are looking for simple information but prefer to speak to a human rather than hunt for information on a website.

Payment

  • Taking in person payments is key to running a physical store front, however, clients may prefer to pay online or using Tap To Pay, are you set up to handle these requests?

Client Management

  • Do you know who your clients are? Who is your most loyal customer? Or who needs to be reminded to schedule a visit because they haven’t been back in a while?

  • How do you keep track of a client’s preferences? Or health issues?

  • How do you know if a client has progressed in their health journey?

Client Nurturing

  • People want their to look their best and be healthy but often get swamped with life, simple reminders are often appreciated and will lead to more revenue.

  • Who do you remind? Or When? That’s a lot of work to do manually.

Business Marketing

  • How do you grow your business with new clients?

  • How do people learn about your business?

Solutions

Wolf & Owl can help you solve any of the main problems above.

Oftentimes businesses may just need help in one area and Wolf & Owl will look at your current processes and recommend or implement a solution that saves you time and is maintainable.

In some cases, you may be ready for a full end to end upgrade of your processes in this situation there are a few options. Wolf & Owl can recommend ready built platforms, help onboard you, train you, and configure all processes so that you are ready to go and can see value. Or Wolf & Owl can help create custom systems for your unique needs.

Reach out now to schedule a call and get your business streamlined.